The recent upgrade to the customer service portal has also brought along changes to the appearance of your monthly Swyft Connect bill, as well as a few changes to the account information you will see. The changes to your bill include:
- Each customer has been assigned a new Account ID number.
- Some customers may see changes to the total amount due. This is because we have conducted a thorough review of our taxing and fee structures and made necessary adjustments. Specifically, the increases may be a result of a Local Taxes, Pole Attachment Fees, Local Broadcast Fees, and/or Local Franchise Fees. Many customers have not been charged these in the past, although each fee was part of the original agreement.
- The overall format of the invoice/bill has changed. Below is a sample image of what it should look like:
As a reminder, Swyft Connect customers will now log in at https://my.swyftconnect.com to manage their account activity. Some customers may need to contact customer support at 833.467.9938 to assist in setting up their account with a email address.
If you encounter problems, feel free to call customer support at 833.467.9938, Weekdays from 7am - 8pm, and Weekends 8am - 7pm.
