On 12/21/2022, Swyft Connect upgraded the customer service portal. The link to the new login is my.swyftconnect.com. There are additional changes to the login process; please read this short article for more details and instructions.

Due to the recent upgrade to the Swyft Connect customer service portal at my.swyftconnect.com, customers are required to reset their password prior to logging in. The email address used to initially set up your account is still your USERNAME, and the new system will require you to verify your email address prior to resetting the password to log in.

Customers have 30 days from the time they receive their bill to request a credit or refund. We encourage customers to get set up to receive their monthly statement via email. This requires you to have an account that provides access our new customer service portal at https://my.swyftconnect.com. To get started, visit https://portalsignup.swyftconnect.com to set up an account on your own, or call (833) 467-9938 during normal business hours.

In late December, 2022, Swyft Connect performed a systemwide upgrade to the customer service portal. As a result, even the paper bills & invoices mailed to customers received a new look!

Go to our website my.swyftconnect.com and click on Pay Online. From there follow the prompts to set up an online acct to access 24/7 and there you will be able to set up auto draft payments.

Send us proof showing the date the check/card went through your account the amount on it to customerservice@swyftconnect.com or fax to 731-613-9851

The fee is what we charge for processing a card payment. However, If you have a savings or checking account you can use that instead and not be charged the fee.

Just give our friendly call center a call and let them know you want to add someone, the account holder will need to be the one to call and add people, all we will need is the person's name.

Locate the input or source button on your remote or TV. It should give you a list of all your inputs. In order to watch digital channels your input should always be set on HDMI 1.

This usually means the input has been changed on your TV. Please look and see what input you have your digital receiver hooked to, then make sure your input matches. Also, make sure that the TV is on channel 3.

Locate the pinhole on the back of your modem. Use a paperclip to press the button inside the hole and hold the button down for a full ten seconds this should reset your modem. This will also reset your password to the original web key located on the bottom of the modem.

Unplug your digital receiver for 30 seconds. If the problem continues, call and speak with a representative

Check to see if you had some kind of power surge that would have caused the box to be turned off unexpectedly. If there was no power surge, check to make sure all of the lines are hooked up properly to the back of the cable box and that it is plugged in good. If everything is hooked up properly it may need to be reset by our customer service team. You can call them and have them send a hit to the box. Once the hit is sent it may take 45 minutes-1 hour for the guide info to come back up. If by that time it doesn’t then the box may need to be changed out.